SKIN MIND WELLNESS POLICIES

Half of the payment is due when you schedule, the rest will be at the time of your service. Forms of payment accepted are cash, check, Zelle, Venmo, or credit/debit card.

Please provide me with 48-business hour notice of any schedule changes or cancellations requests.  Please understand that when you cancel or miss your appointment without providing 48-hour notice, I am often unable to fill that appointment time.  This is an inconvenience to your therapist and also means my other clients miss the chance to receive services they need. Sessions that are cancelled or missed without 48-business hour notice will be charged the usual session rate via Venmo or credit card. Multiple missed appointments may result in termination of care.

I understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, I request that you cancel your session. Inclement weather may also result in necessary late cancellations. I will do my best to give advanced notice if I am closing or need to cancel due to bad weather and ask that you do the same. Please do not risk your safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any charges, but this is determined on a case-by-case basis.

Please arrive 10 - 15 minutes prior to your appointment to allow time to fill out any required paperwork as well as answer any intake questions your esthetician may have. I understand that issues can arise that may cause you to be late for your appointment. Appointment times are reserved for each guest, so oftentimes we cannot exceed that reserved time without making the next guest late. For this reason, arriving after your appointment time may result in remaining time for your treatment so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival.

Facials are for therapeutic and relaxation purposes only. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited, SKIN MIND WELLNESS LLC may also file a report with the local authorities.

If you appear to be under the influence of alcohol or drugs, have an infectious illness, do not maintain standard hygiene, push for treatment outside the scope of practice of your esthetician, or behave inappropriately, SKIN MIND WELLNESS LLC has the right to refuse service or terminate a session. This is for your own safety as well as your esthetician’s and her other clients.